CLIENT SERVICE AGREEMENT

Groom-N-Go prides itself on providing compassionate pet grooming, and with that philosophy we will care for your pet as if s/he is our own. We will do everything possible to keep your furry friend safe, calm and comfortable. Our number one priority is the health and safety of your trusted companion.

Grooming is more than just making your dog or cat look good, it’s also vital to the health and well-being of your pet. Bathing and grooming animals is much different than cutting a human’s hair. Dogs and cats bark, move around, nip, and can become timid and overly anxious. Our number one priority is the health and safety of your trusted companion. In an effort to keep your pets happy, safe, healthy and looking their best, we have a few policies

48 Hour Cancellation Policy

Your appointments are important to us. We understand that life happens and unexpected issues arise and we work hard to accommodate everyone’s needs. Our groomers work on a tight schedule and are directly impacted financially when they have a no-show or late cancellation. To keep our operation running efficiently, we do require a 48-hour cancellation notice.

In the event of cancellations less than 48-hour notice, the client will be charged 50% of reserved appointment service fee. In the event of no shows or same day cancellations, the client will be charged 100% of the service fee.

As a courtesy, we do call, text and/or email to confirm the date and time at least two days prior to your appointment.

Safety / Aggressive Pets

Safety comes first for everyone during the grooming process for both our groomers and your pet. Not all pets are accepting of the grooming process. Muzzling will not harm your pet, and protects both the pet and groomer. Groom-N-Go reserves the right to muzzle pets who pose a safety issue, and has the right to cease the grooming process when the situation becomes too stressful and/or dangerous for pet and groomer. It is the customer’s responsibility to inform The Groom-N-Go Staff of any known past aggression issues, large or small. If your pet becomes overly aggressive or bites at any time during the grooming process, Groom-N-Go will charge an aggressive dog fee in addition to the regular grooming charge.

Vaccinations

We require every adult pet to be current on their rabies, distemper, adenovirus, parainfluenza, and parvo-virus vaccines and for all puppies to have started their vaccine series. By signing this agreement, owners verify that their pet(s) are current on rabies, distemper, adenovirus, parainfluenza, and parvo-virus vaccines. Current veterinarian information and proof of vaccination shall be provided to Groom-N-Go upon request.

Veterinary Care

We make every effort to ensure your pet’s grooming is pleasant and safe. If your pet becomes ill or is injured and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so.

Matted Pet / Mat Removal

Pets with matted coats need extra attention during their grooming session. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. There is an extra charge for any necessary de-matting.

Senior Pets & Pets With Health Issues & Pre-Existing Issues

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming process. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Groom-N-Go will not be responsible for accident or injury to an elderly or health compromised pet during their grooming process. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of your pet.

Shaving Pets With Thick & Double Coats

Shaving a heavily coated pet during the summer is not recommended. In both hot and cold weather, a pet’s coat helps regulate body temperature and provides insulation and protection from the sun. Coats that are shaved off, particularly on double coated dogs (such as Huskies and Shepherds) may grow back dull, patchy, or not at all. If you are looking to cut back on shedding or keep your pet cool, the best course of action is frequent bathing to allow air to move freely within your pet’s coat and use of a good de-shed program.

Fleas

Although fleas are not common, we do occasionally see pets with fleas. They thrive in humid environments and are easily controlled with flea medication from your veterinarian.

If we find lice or fleas on your pet, we will call to inform you and request permission to give your dog a medicated bath. To limit exposure to our other clients, we will not be able to blow dry dogs. We will charge the normal bath fee and $15 extra for the medicated shampoo.

Accidents

There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible injuries could occur including cuts, nicks, scratches, quicking of nails, etc. Every effort will be made to ensure your pet is groomed as safely as possible. Groom-N-Go reserves the right to end the grooming session, even if the groom is not completed.

Hold Harmless Agreement (Required)

By signing this agreement, I acknowledge I’ve read the client service agreement and I (or my Agent) agree to hold Groom-N-Go LLC, it’s owners, operators, employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown in accordance with the client grooming agreement. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed.